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FAQ

Overall Questions

Who is Royal Christmas?
- Royal Christmas is the brand name of Veldpape Interieurbeplanting since 1936. The company has three divisions: Christmas, art and flowers.

At which times can we contact artificialchristmastree.co.uk?
- Take a look at Customer Service.

For who is this website?
- We sell directly towards consumers and retailers.

If I need more information, is that possible?
- Please contact or sales or customer service department by email or direct by phone.

Can I get a broken lamp in the (prelit)tree easily replaced?
- Yes, a broken lamp is easy to replace. There are spare bulbs included in the box with the (prelit)tree.
 
If 1 light broken than all the lights go out?
- No, then the rest of the lights keep shining . Only if a bulb is removed from the cradle, the connection is broken and the whole cable goes off.

Do the Christmas articles meet the demands for fire prevention?

- Yes all our Christmas articles meet the required demands; flame retardant according to European standards (NEN-EN,DIN,). On request you will receive a certificate with your order.

Is it possible to buy the Christmas articles in the store?
- Yes there are several stores who cooperate with or website.

What is hinged construction and hook-on construction?
- With artificial Christmas trees these are the the two possible construction methods. With the hinged construction the branches are connected to the steel pole. And, as the worlds tells, with the hook-on construction you have to hook on the branches to the pole. 

Example hook-in construction:
Insteekconstructie
Example hinged construction:
Scharnierconstructie

 


 

 

 

 

 

 

 











Order

 

Jsou všechny umělé vánoční stromky ve stabilním dodané krabici?
- Ano, jsou všechny umělé vánoční stromky dodávány v jednom nebo více polí.

How do I order the Christmas articles?
- All the articles can be ordered online, payment by credit card or direct transfer.

How long does it take to deliver?
- If the order is booked before 12.00 AM, the goods will be delivered 48 hours later.

Do I get an order confirmation?
- All the online orders are automatically replied with the online confirmation. Important is that you write down your correct email address.

Do I get an invoice?
- Yes, the printed order it is also the commercial invoice including VAT.

What is the minimum order amount?
- Minimum order is € 49,-. Additional costs will be the one time transport cost of € 5, 95.

What are the delivery costs?
- The delivery costs for Holland, Belgium and Germany are € 5,95- per order. For other countries different tariffs are calculated.  

- Is it possible to get any discount?
This depends on the amount and articles that will be ordered.

Who will deliver the Christmas articles?
- The Christmas articles will be delivered by DPD or DHL.

What if I am not home when my order arrives; what happens with the articles?
- DHL and DPD leave a message that they have been at your door and they will come back the next day for delivery. They always leave a note with a phone number to call; in case you will not be there you can pick up your articles at the local depot.

Is it possible to order from abroad?
- No problem, we shipped even trees to Chili, Dubai, Curacao, etc. the transport costs will differ and of course it will take longer to deliver.

Money affairs

Is it safe to pay online on your website?
- Yes, our website has a safe payment service provider who handles all the transactions. For details: www.ogone.nl

Which payment methods can be used?

- Giropay

- Paypal

- Mastercard, Visa en American express

- Direct transfer


Which credit card can be used? And is it safe?
- All mayor credit cards like VISA, American Express and MasterCard. We have an secured website and all the payments are arranged through our payment service provider www.ogone.nl so safety is guaranteed.

Your information will be send by SSL; Secure Socket Layer – Protocol. The information is send by a secure line between the browser and internet server. All the information is decrypted. Royal Christmas guarantees the safety of payments.

Is it possible to receive an invoice?
- Yes, you can print it from your order oversight which is also your invoice, this will also be automatically send to your email address (so please enter your correct email address).

Is it correct that there is a visibility period of 7 days? And products should be returned unused.
Yes this is correct, at the moment of the order.

What are the costs when you return a product?
If you return the tree we can pick it up or you can return it up for your own account, do ask for a proof of delivery to the transporter.

How will the return of Christmas goods work?

You tell us that you want the package to be picked up and we plan this together with you. Or you can return the package for your own account.  

 Baubles and lighting advice:

Korkeus Puu Suositeltava Pallot Suositeltava Valot
120 cm   48 Kousky =   4 Krabicky                100 žárovky
150 cm   60 Kousky =   5 Krabicky                100 žárovky
180 cm   72 Kousky =   6 Krabicky   200  -   300 žárovky
210 cm   96 Kousky =   8 Krabicky   300  -   400 žárovky
240 cm 144 Kousky = 12 Krabicky   400  -   500 žárovky
270 cm 216 Kousky = 18 Krabicky   500  -   700 žárovky
300 cm 288 Kousky = 24 Krabicky   800  - 1200 žárovky
360 cm 360 Kousky = 30 Krabicky 1000  - 1500 žárovky
450 cm 432 Kousky = 36 Krabicky 1200  - 1700 žárovky

 

 

Na pracovní dny objednal před 13.00 hodin, které bylo dodáno do 2 - 3 dnů
Transport
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